Microsoft Excel specialists
General help
What is Genie?
Is Genie free?
Do I need the latest version of Excel/Windows to run Genie?
Will Genie work on the 64 bit version of Excel
How do I get Genie?
Help, I can't download Genie!
GenieMini won't attach when I run AbleOwlGenieMiniInstall.xls
How can I pay for a subscription?
What learning path should I follow for Excel and Genie?
Can I access the Knowledge base and training videos without Genie installed?
How does the Hotline work?
Will the workbooks I create using Genie work on computers that don't have Genie?
What is the difference between Genie and GenieMini?

 Q What is Genie?

 A The short answer is that it has 8 parts:

(i) Excel Knowledge base – Quickly search thousands of articles to find answers to your Excel questions.

(ii) Online Training – Watch online training videos that cover AbleOwl's core training seminars.

(iii) Hotline – When you need quick Excel assistance, AbleOwl's expert hotline team are there to help.

(iv) Add-in software – Use one of Genie's Excel add-ins to produce spreadsheets to consistent standardised and error-free structures.

(v) Utilities – Addon components for the Genie software that help to complete tasks rapidly.

(vi) Templates for common requirements – pre-designed spreadsheets for some of the most common tasks in business.

(vii) Monthly journals – Three journals that cover the full spectrum of Excel capability.

(viii) AbleOwl club – Earn discounts for AbleOwl's presenter-led seminars and webinars.

For further details, see videos at: Demo videos

 Q Is Genie free?

 A Part of Genie is free. You can download and install Genie onto your computer and receive limited functionality for free. If your company's IT security policy won't let you install software onto your computer, you can choose to download GenieMini, which doesn’t need installation and offers the same functionality as you receive with Genie before you purchase a subscription.

For details of the free functionality provided with Genie and GenieMini, see: Genie Mini Help

 Q Do I need the latest version of Excel/Windows to run Genie?

 A Genie has been designed to work with the following versions of Excel and Windows:

Excel 2002, Excel 2003, Excel 2007 and Excel 2010.

Windows XP, Windows Vista and Windows 7.

 Q Will Genie work on the 64 bit version of Excel

 A

The full implementation of Genie does not yet run on the 64 bit version of Excel. However, GenieMini works in 64 bit Excel. GenieMini incorporates all of Genie's fundamental functionality, including access to AbleOwl's online Knowledge base and Training videos.

It is important to note that if you have a 32 bit version of Excel running on a 64 bit version of Windows, Genie will work.

To find out if your version of Excel is 64 bit:

All versions of Excel prior to 2010 are 32 bit only.

In Excel 2010, choose File | Help. Below About Microsoft Excel, is the Excel version number. In brackets, next to the version number you will see (32-bit) or (64-bit).

 Q How do I get Genie?

 A Go to Download page: Download

Decide which of the two add-ins to download – Genie provides the greatest functionality, but it requires you to have permission to install it onto your computer. GenieMini provides a small amount of functionality compared to Genie; however, you don't need to install it onto your computer and it's free.

Download and install – Select the button for the version of Genie you wish to download. Once the download is complete, run the installation file to install Genie. If you have downloaded GenieMini, there is no file to install. Instead, unzip the downloaded file to a location on your computer.

Attach the add-in file AbleOwlGenie.xla or AbleOwlGenieMini.xla to Excel.

Use GenieMini functionality – As soon as the add-in is attached, you can use GenieMini functionality with both Genie and GenieMini.

Subscribe – To unlock Genie's full potential, purchase a subscription. This gives Genie full functionality and provides you with access to AbleOwl's Excel knowledge base, Training videos and Hotline service.

For full details on installing Genie see: Genie Download Help

For details on adding Genie and GeniMini to Excel see: Genie Download Help

If you have had problems downloading, installing, attaching or running Genie, see: Troubleshooting Guide

 Q Help, I can't download Genie!

 A There could be a number of reasons why you can't download Genie. These include your company's IT security settings and local settings on your computer.

To see a list of download issues and their solutions go to the Troubleshooting Guide.

 Q GenieMini won't attach when I run AbleOwlGenieMiniInstall.xls

 A Depending on your computer's security settings, certain procedures in AbleOwlGenieMiniInstall.xls won't be allowed to run automatically.

In such instances you will need to extract and attach GenieMini manually. Details on this process are found under GenieMini in the Troubleshooting guide.

 Q How can I pay for a subscription?

 A Credit card payment is being added to the website and should be available by the end of October 2011. Until then, or alternatively, you can pay by cheque or direct bank payment, which can be viewed here: Payment Details

 Q What learning path should I follow for Excel and Genie?

 A If you are an Excel beginner, complete the Foundation – Solid Grounding online video course: Go to the Training videos course map, then click on Foundation courses and Solid grounding.

If you build spreadsheets, complete the Foundation – Best Practice online video course: Go to the Training videos course map, then click on Foundation courses and Best-practice essentials. The course will give you a grounding in best practice, ESP conventions and use of the Genie (or GenieMini) add-in to implement both. Only GenieMini functionality is required for this course.

To learn formulas, try the relevant topics from the list below.
Starting out
Foundation topics
Intermediate
Text formulae
Advanced
To learn Report creation, complete the Foundation – Powerful formulae and clear reporting online video course: Go to the Training videos course map, then click on Foundation courses and Powerful formulae and clear reporting.

To learn PivotTables, complete the Foundation – Masterful manipulation and PivotTables online video course: Go to the Training videos course map, then click on Foundation courses and Masterful manipulation and PivotTables.

To learn macros, complete the Foundation – Automation and robustness online video course: Go to the Training videos course map, then click on Foundation courses and Automation and robustness.

To learn AbleOwl's standards and conventions for Spreadsheet best practice, see the following video topics:
Beginner
Intermediate
Advanced

 Q Can I access the Knowledge base and training videos without Genie installed?

 A

Yes, you can access both the Knowledge base and training videos without Genie installed. All you need to view thousands of Excel articles and hours of training videos is a recent version of Internet Explorer and your AbleOwl User Name and Password.

Access Knowledge base

To access the Knowledge base, go to the following address: http://www.ableowl.com/Genie/Search.aspx and search for the topic you require.

When you have found an article you wish to view, click on the title to open the article's summary page. From here you can choose to either View article online or Download article along with any associated example files.

A Log In page is loaded:

Once you have correctly entered your AbleOwl User Name and Password the article will be displayed or downloaded, depending on the option you chose.

Access Training videos

To access AbleOwl's training videos, go to the following address: http://www.ableowl.com/Genie/CourseMap.aspx. Here you can browse through the courses on offer by clicking on the + next to the course title.

When you have found a video you wish to view, click on the title to open the video's topic details page. From this page you can view the topic training video for your version of Excel. You can also choose to download the course manual, or example and exercises files associated with the training video.

No matter which option you choose, a Log In page is loaded. Once you have correctly entered your AbleOwl User Name and Password, your video will start to play or your chosen file begin to download.

 Q How does the Hotline work?

 A Before you can email hotline enquires in to AbleOwl, you need to purchase hotline minutes. If you have bought a Genie subscription or have attended an AbleOwl training seminar, you will automatically receive 60 minutes of hotline service.

Hotline support is requested via email, as you will often need to attach a workbook example or include a screenshot in order to fully explain your request.

With the Genie add-in attached to Excel (instructions here), choose GenieOnline | Hotline to open the AbleOwl Excel Genie hotline dialog box.

Select the Create hotline message tab to start entering your hotline request. Enter a Subject, Body and attach any files as necessary.

Choose Send if you have direct internet access. Select Via email and then choose Send if you don't have direct internet access.

Once we receive hotline request, AbleOwl will process the request and email a reply within 24 hours maximum, though most hotlines are replied to within one or two hours.

The AbleOwl Excel Genie hotline dialog box also keeps a Tracking log of all your current and past hotline requests.

For more details on using AbleOwl's hotline service, click here

 Q Will the workbooks I create using Genie work on computers that don't have Genie?

 A Yes they will. Genie creates content using standard Excel tools so it is not necessary for someone to have Genie installed in order to view workbooks created with the help of Genie's tools.

Some Genie components do add macros to a workbook. If macros have been disabled in a user's copy of Excel, any macros added by Genie won't run.

In order for these macros to work, the user will need to change their Excel options to allow macros to run.

 Q What is the difference between Genie and GenieMini?

 A The Genie Excel add-in contains more tools and functionality than GenieMini. However, the full Genie add-in requires an installation program to be run in order for it to be set up on your computer. Some companies will not allow installation files to be run without administrator approval. You will also need to purchase a Genie subscription in order to use all of the Genie add-in's tools. Without a subscription, Genie has the same functionality as GenieMini.

While it does have less functionality, the GenieMini Excel add-in does not require an install process to attach it to Excel. You only have to copy the folder that contains the add-in file to your computer and then open Excel and attach the add-in. This allows you to use some of Genie's features if you are in a business that does not allow you to run an installation file on your computer.

With both versions of the Genie add-in, you can subscribe to and use Genie's online tools, such as AbleOwl's hotline service, the Excel online knowledge base and Genie's online training videos.

For further details on the tools available in GenieMini and those available in Genie, click here